Privacy policy

Last updated: 4 October 2026

This Privacy Policy explains how Gutter Profiles Co (a trading name of Express Matting Services Ltd) ("we", "us", "our") collects, uses and protects your personal information when you visit our website, contact us or place an order. For the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018), Express Matting Services Ltd is the data controller.

Information we collect

  • Contact details: your name, billing and delivery address, email address and phone number.
  • Order information: the products you buy, order history, returns and refunds.
  • Payment information: payments are processed securely by Shopify and its payment partners; we do not see or store your full card number.
  • Communications: messages you send us, for example customer service emails.
  • Device and usage information: your IP address, browser type and how you use our website, collected through cookies and similar technologies.

How we use your information

  • To process, deliver and support your orders, including returns and refunds (performance of a contract).
  • To respond to your enquiries and provide customer service (performance of a contract / legitimate interests).
  • To prevent fraud and keep our website secure (legitimate interests).
  • To meet our legal and accounting obligations, such as keeping VAT records (legal obligation).
  • To send you marketing emails, only where you have agreed to receive them. You can unsubscribe at any time (consent).
  • To understand and improve how our website is used (legitimate interests, or consent where required for cookies).

Who we share your information with

We only share your information where necessary, with:

  • Shopify, which hosts our online store and processes payments;
  • delivery couriers, so they can deliver your order;
  • IT, analytics and email service providers who act on our instructions;
  • professional advisers, and authorities where required by law.

We do not sell your personal information.

Shopify

Our store is hosted by Shopify, which processes personal information to provide and improve the store. To learn more, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Cookies

We use cookies that are necessary for the website and checkout to work. With your consent, we may also use analytics and marketing cookies. You can manage your cookie preferences using the cookie banner or your browser settings.

International transfers

Some of our service providers, including Shopify, may process your information outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the UK International Data Transfer Agreement / Addendum.

How long we keep your information

We keep order and financial records for up to 6 years to meet our legal and tax obligations. Other information is kept only as long as needed for the purposes above.

Your rights

You have the right to access, correct or delete your personal information, to restrict or object to its processing, to data portability, and to withdraw consent at any time. To exercise any of these rights, email sales@gutterprofilesco.co.uk. We will respond within one month.

If you are unhappy with how we handle your information, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Children

Our website is not intended for children, and we do not knowingly collect personal information from anyone under 18.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the date it was last updated.

Contact us

Gutter Profiles Co (a trading name of Express Matting Services Ltd)
Unit 1B, Summit Works, Manchester Road
Burnley, Lancashire, BB11 5HG
United Kingdom

Email: sales@gutterprofilesco.co.uk
Phone: +44 1282 270214
Opening hours: Monday to Friday, 08:30 to 17:00 (UK time)

VAT number: GB987256073